Shop with Confidence Policy for this 2024 Festive Season

With the holiday season fast approaching, we want to ensure our valued customers have a smooth shopping experience. Here’s everything you need to know about shipping times, fulfillment, and how to get in touch with us for any concerns.

Shipping & Fulfillment Timeframes

Adapters & Cables

• • Standard Shipping: Orders will typically ship within 2 business days, but this may extend to 5 business days during peak times.

• • Express Shipping: Orders placed with express shipping will be dispatched by the next business day at the latest.

Starlink Mini Rooftop, Magnet, or Quick Change Kits

• • Standard Shipping: Kits will typically ship within 3 business days, but this may extend to 6 business days during busy periods.

• • Express Shipping: Orders placed with express shipping will ship within 3 business days.

Click & Collect

• • Braeside, Victoria Location
    • • Adapters & Cables: Place your order and let us know in the checkout notes if you need same-day pickup. Our fulfillment team will prioritise your order and notify you when it’s ready for collection, keeping in mind orders late afternoon may not be ready until the following business day.
    • • Roof Mount Kits: We keep all components in stock, but kits are assembled onsite, requiring at least one business day for assembly and drying. To avoid disappointment, especially in December, please plan ahead. You’ll be notified once your order is ready. If you have specific timing needs, feel free to call our store to explore possible options for expediting your order.

Stock Assurance & Refund Policy

We’re committed to meeting the above timeframes. Between November 28 and December 22, if we fail to ship your order on time, you may request to cancel your order for a full refund if done before the shipping consignment is issued.

Contact Us

• • Email: Use the contact form on our website for a quick response. Our team monitors emails from 8am to 4pm, Monday to Friday, and checks them twice daily over the weekend.

• • Phone: Call us between 11am and 3pm, Monday to Friday. If we’re unable to answer, we recommend sending us an contact form request off our website for a faster response or simply try again in 10 minutes. Due to call volume we are able to return all calls missed, although this is normally our policy at all other times of the year.

We’re here to help make your holiday shopping seamless for your Starlink and 12V solutions. Thank you for your continued support, and we wish you a joyful and stress-free festive season!